Terms of Service

The service

Tap KR provides QR and NFC review cards, a customer feedback inbox, Google review tools including AI reply drafts, loyalty stamp cards, digital menus and link pages, and a shop for related hardware. We may improve, change or retire features over time and will try to give notice of major changes.

Your account

• Give accurate information and keep it up to date.
• Keep your password and staff access links safe. You are responsible for what happens under your account, including actions by staff you add.
• Tell us straight away if you think someone else has accessed your account.

Fair use of reviews

You agree to follow Google’s review policies and the law. In particular, you will not:

• post fake reviews, or pay or reward customers in exchange for positive reviews;
• pretend to be a customer, or ask staff, friends or family to review your own business;
• post replies that are abusive, discriminatory or misleading, or that reveal a customer’s personal information.

Tap KR lets every customer choose whether to post on Google. AI drafts are only suggestions: you are responsible for any reply you post. We may suspend accounts that misuse the service.

Connecting Google

If you connect a Google Business Profile, you confirm that you are an owner or manager of that profile. You also authorise us to read its reviews and to post replies when you ask us to. Google’s own terms continue to apply to your profile. You can disconnect at any time.

Customer data

Your customers’ feedback and loyalty information belongs to your business. You will use it only to serve those customers, for example to call back an unhappy customer, and in line with the law. We handle it as described in our Privacy Policy.

Plans, payments and hardware

• Paid plans are billed in advance for the period shown when you sign up. If a payment is overdue, we may pause paid features until it is settled.
• Hardware orders (cards, stands, stickers) are made to order. Prices and delivery times are shown at checkout. If an item arrives faulty, contact us within 7 days and we will replace it.
• Unless the law requires otherwise, payments for a period that has already started are not refunded.

Acceptable use

Do not use Tap KR to break the law, send spam, upload harmful code, try to reach other businesses’ data, or overload or reverse-engineer the service.

Availability and liability

We work to keep Tap KR running reliably, but it is provided “as is”, and we cannot promise it will always be available or free of errors. We are not responsible for the content of customer reviews, for decisions Google makes about reviews or profiles, or for indirect losses such as lost profits. Our total liability is limited to the amount you paid us in the three months before the claim.

Ending the service

You can stop using Tap KR at any time and ask us to close your account. We may suspend or close accounts that break these terms. After closing, your data is handled as described in the Privacy Policy.

Changes and governing law

We may update these terms. If the change is significant, we will tell you beforehand, and continuing to use the service means you accept the new terms. These terms are governed by the laws of Pakistan.

Contact

MarketingKR, Pakistan · support@marketingkr.com